For Transport Provider
- Frequently Asked Questions
- My Account
- Signing up
- I didn't get the account activation link
- Account verification
- Do I need to represent a transportation company?
- Can I set up more than one account?
- I forgot my password
- How can I edit my profile?
- How can I delete my account?
- How can I upload my photo?
- Extended profile
- Transport providers' insurance policies, licences and certificates
- What information can I change?
- How to gain Top Transporter status
- Deliveries
- How to search for deliveries
- Searching by route
- Searching from A to B
- Sorting search results
- Searching by category and pick-up date
- Map view
- Saving selected filters for future use
- How do I change email notifications?
- Customer icons
- What is a Quick Deal?
- Contact with customer
- How can I contact the customer?
- Contacting the customer
- Contact information policy
- Why have my messages been deleted?
- Quotes and Transactions
- How can I quote?
- In what currency can I quote?
- Winning bids
- Payment
- How can I provide customer feedback?
- Withdrawing a quote
- Setting the expiry date
- Automatic quoting
- Changing the default VAT rate
- Automatic calculation of the gross price
- Fees and billing
- The free app “Clicktrans – for couriers”
- How do I download the app?
- Who is it for?
- I forgot my password!
- What can I do with the app?
- What is shipment tracking and how can I share it with the customer?
- What do the statuses “En route” and “En route PRO” mean?
- Why doesn't Shipping Tracking work on my smartphone?
- When will I stop sharing the shipment location?
- When will the customer be able to see my location?
- Why use shipment tracking?
- How do I get the shipment tracking badge?
- Assigning the delivery to the courier
- Reassigning a delivery from another transport provider from your company
- Naming the devices that are co-using the “Clicktrans – for couriers” app
What is shipment tracking and how can I share it with the customer?
We have launched shipment tracking in order to improve communication between couriers and customers. As the courier, using the “Clicktrans – for couriers” mobile app, you decide when you want to share with the customer the actual location of the shipment during transportation. You can do this via the app by changing the shipment status to “En route” or “En route PRO”
NOTE: As the transport provider, you have full control over shipment tracking. You decide if you want to enable shipment tracking for the specific delivery. You also decide when you want to start sharing the shipment location and also when to end it. The customer doesn’t have to see the location throughout the whole route. You may choose to share it only when you are close to the destination point. Your location will only be shared with the customer on whose delivery you have enabled shipment tracking.
Shipment tracking is available to couriers using the “Clicktrans – for couriers” mobile app. Haven’t used the app yet? Check how to download it.
How do I share shipment tracking with the customer?- Download the free “Clicktrans – for couriers” mobile app.
- Go to “My quotes” > “Accepted”.
- When you pick up the delivery and you are ready to start the route, click “Change”.
- Choose the status “En route” or “En route PRO” and click “Save”.
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