For Transport Provider
- Frequently Asked Questions
- My Account
- Signing up
- I didn't get the account activation link
- Account verification
- Do I need to represent a transportation company?
- Can I set up more than one account?
- I forgot my password
- How can I edit my profile?
- How can I delete my account?
- How can I upload my photo?
- Extended profile
- Transport providers' insurance policies, licences and certificates
- What information can I change?
- How to gain Top Transporter status
- Deliveries
- How to search for deliveries
- Searching by route
- Searching from A to B
- Sorting search results
- Searching by category and pick-up date
- Map view
- Saving selected filters for future use
- How do I change email notifications?
- Customer icons
- What is a Quick Deal?
- Contact with customer
- How can I contact the customer?
- Contacting the customer
- Contact information policy
- Why have my messages been deleted?
- Quotes and Transactions
- How can I quote?
- In what currency can I quote?
- Winning bids
- Payment
- How can I provide customer feedback?
- Withdrawing a quote
- Setting the expiry date
- Automatic quoting
- Changing the default VAT rate
- Automatic calculation of the gross price
- Fees and billing
- The free app “Clicktrans – for couriers”
- How do I download the app?
- Who is it for?
- I forgot my password!
- What can I do with the app?
- What is shipment tracking and how can I share it with the customer?
- What do the statuses “En route” and “En route PRO” mean?
- Why doesn't Shipping Tracking work on my smartphone?
- When will I stop sharing the shipment location?
- When will the customer be able to see my location?
- Why use shipment tracking?
- How do I get the shipment tracking badge?
- Assigning the delivery to the courier
- Reassigning a delivery from another transport provider from your company
- Naming the devices that are co-using the “Clicktrans – for couriers” app
Why doesn't Shipping Tracking work on my smartphone?
Shipment Tracking is available only via the free "Clicktrans – for couriers" mobile app.
Shipment Tracking may not work properly if:- your phone has lost Internet connection;
- your phone is unable to accurately show location when using GPS.
Are you using Shipment Tracking for the first time? Read below:
Shipment Tracking will work properly only if you allow the Clicktrans mobile app access to your device’s location. The app will ask you for necessary approvals; you just need to confirm them. Below you will find a guide for Android and iOS devices.
Android device
- Allow Clicktrans to access your device’s location. This enables the Clicktrans app to detect when you are reaching the destination and notify your client. You have full control over what you share with your client!
- When we ask you for access to your physical activity, choose 'Allow'. Don't worry, we won't be checking how many steps you take daily. This simply allows the Clicktrans mobile app to track shipments more accurately and save your battery life at the same time.
When you check the Clicktrans App permissions, your settings should look like this:
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