For Transport Provider
- Frequently Asked Questions
- My Account
- Signing up
- I didn't get the account activation link
- Account verification
- Do I need to represent a transportation company?
- Can I set up more than one account?
- I forgot my password
- How can I edit my profile?
- How can I delete my account?
- How can I upload my photo?
- Extended profile
- Transport providers' insurance policies, licences and certificates
- What information can I change?
- How to gain Top Transporter status
- Deliveries
- How to search for deliveries
- Searching by route
- Searching from A to B
- Sorting search results
- Searching by category and pick-up date
- Map view
- Saving selected filters for future use
- How do I change email notifications?
- Customer icons
- What is a Quick Deal?
- Contact with customer
- How can I contact the customer?
- Contacting the customer
- Contact information policy
- Why have my messages been deleted?
- Quotes and Transactions
- How can I quote?
- In what currency can I quote?
- Winning bids
- Payment
- How can I provide customer feedback?
- Withdrawing a quote
- Setting the expiry date
- Automatic quoting
- Changing the default VAT rate
- Automatic calculation of the gross price
- Fees and billing
- The free app “Clicktrans – for couriers”
- How do I download the app?
- Who is it for?
- I forgot my password!
- What can I do with the app?
- What is shipment tracking and how can I share it with the customer?
- What do the statuses “En route” and “En route PRO” mean?
- Why doesn't Shipping Tracking work on my smartphone?
- When will I stop sharing the shipment location?
- When will the customer be able to see my location?
- Why use shipment tracking?
- How do I get the shipment tracking badge?
- Assigning the delivery to the courier
- Reassigning a delivery from another transport provider from your company
- Naming the devices that are co-using the “Clicktrans – for couriers” app
How can I get my fee back?
1) Log in
2) Go to My quotes -> Accepted or Archive, click on three dots in top right corner of the job you wish refund on and choose "Submit a fee refund request".
You will have to specify why you are requesting a refund (within 30 days). After completing the form, you will be notified about the next step. You will receive an amended invoice if an invoice has already been issued for this fee.
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