Clicktrans Help Center
Account verification
To ensure the safety of transactions completed at Clicktrans, we verify the details of all registered transport providers.
In order to verify your account:
In order to verify your account:
1. Complete your company details (My Profile > Company Details).
You need to provide your private mobile phone number, so we can send you a verification code. To verify the phone number, you'll be asked to enter the code on the website.
2. Please send us a document confirming the registration of your company and a document confirming the company director’s identity (i.e. a utility bill or a bank account confirmation).
You can send your documents to support@clicktrans.com.
Please provide us with documents in a high resolution.
If you are a sole trader:
- a document with your tax identification number (e.g. UTR or equivalent),
- a certificate of a transport provider insurance or a certificate of motor insurance (use for the policyholder's business as a courier), or a utility bill or a bank account confirmation.
If you represent a company:
- a document with your tax identification number (e.g. UTR or equivalent),
- a document with your company number (Companies House register).
We do not disclose your documents to any third parties. Customers are only informed that your details have been verified by Clicktrans. The verification process usually takes up to three business days.