For Customer
- Frequently Asked Questions
- Safety
- My Account
- How can I register?
- I didn't get the account activation link
- I lost / forgot my password
- How can I edit my profile?
- How can I delete my account?
- Listing Items
- How can I receive quotes?
- What items can I list?
- How can I list an item?
- Unsure of dimensions
- Adding photos - why do it?
- Delivery details
- I don’t know the exact address
- Dates
- How can I edit listings?
- How can I receive more quotes?
- Promoted listing / urgent
- How can I remove my listings?
- How can I list the same item again?
- Quick Deal - how it works?
- Who can accept a Quick Deal?
- Who sets the dates for Quick Deals?
- Quotes
- How many quotes will I receive?
- When will I receive my first quotes?
- Received quotes
- What do icons and numbers next to usernames mean?
- How can I decline quotes?
- Can I request a quote from a transport provider?
- Contact with Transport Provider
- How do I contact the transport provider?
- Worth asking before accepting the quote
- Contact information policy
- Why am I not allowed to contact the transport provider directly?
- Quote Acceptance
- Accepting quotes
- Do I have to accept the cheapest quote?
- What do I do after accepting the quote?
- Transport provider’s contact details
- Cancellations
- How can I provide feedback?
How can I provide feedback?
The feedback process involves leaving a short comment about the performance of the transport provider:
1) Log in
2) Go to Feedback > Leave feedback and click on Leave feedback on the transaction you wish to rate.
If this tab is empty, it means that you have no transactions to rate.
3) Select one of three available feedback ratings – positive, neutral or negative – and write your comment.
Comments can only be posted to finalised transactions.
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