PRIVACY AND COOKIES POLICY FOR CLICKTRANS MOBILE APPLICATION
GENERAL INFORMATION
electronic mail via: data.protection@clicktrans.com,
traditional mail addressed to: ul. Powstania Styczniowego 19, Gdynia (81-519),
phone number: +48 793 923 723.
THE PURPOSE AND THE LEGAL BASIS FOR PERSONAL DATA PROCESSING
SUBJECT | AIM |
Google Ireland based in Ireland | Google Analytics - creating statistics that help to understand how Users use the Application, which allows improving its structure and content |
OVH sp. z o.o. based in Poland | Server Hosting |
IQ PL sp. z o.o. based in Poland | Hosting |
Quality Unit, s.r.o based in Slovakia | Using tool liveagent.com for customer service (online chat, email messages) |
OneSignal, Inc. based in the USA | Sending push notification to the Users, who enabled such notifications |
Smartsupp.com s.r.o. based in Czechia | SMARTLOOK tool - to monitor User’s behaviours to improve the Application and its user experience |
Our suppliers have seat mainly in Poland and other member countries of the European Economic Area (EEA), and also seat out of the EEA’s territory. Your personal data transferring outside the EEA’s shall be protected by appropriate legal safeguards so that our suppliers guarantee a high level of personal data protection. These guarantees arise in particular from the obligation to use standard contractual clauses adopted by the Commission (EU) or to participate in the “Privacy Shield” program established by Commission Implementing Decision (EU) 2016/1250 of 12 July 2016 on the adequacy of the protection provided through the EU-US Privacy Shield.
RIGHTS OF THE DATA SUBJECT
Based on the GDPR, you have the right to:
- request access to your personal data;
- request rectification of your personal data;
- request erasure of your personal data;
- request restriction of personal data processing;
- object to the processing of personal data;
- request portability of personal data.
Personal Data Controller will provide you, without undue delay – and in any case within one month of receiving the request, with information about actions taken in connection with your request. Before mentioned one month period may be extended by two further months where necessary, taking into account the complexity and number of the requests.
In any event, the Personal Data Controller will inform you of such extension within one month of receiving the request, giving the reasons for the delay.
THE RIGHT OF ACCESS TO PERSONAL DATA (ARTICLE 15 OF THE GDPR)
You have the right to obtain from the Personal Data Controller confirmation as to whether your personal data are being processed.
If the Personal Data Controller is processing your personal data, you have the right to:
- acquire access to personal data;
- obtain information about the purposes of processing, categories of personal data being processed, data recipients or categories of recipients, the envisaged period for which the personal data will be stored or the criteria used to determine that period, information about your rights under the GDPR and the right to lodge a complaint with the supervisory authority, about data source, automated decision-making, including profiling, and security measures used in connection with the transfer of these data outside the European Union;
- obtain a copy of your personal data.
If you want to request access to your personal data, please submit your request via email: data.protection@clicktrans.com.
THE RIGHT TO PERSONAL DATA RECTIFICATION (ARTICLE 16 OF THE GDPR)
If your personal data are inaccurate, you have the right to request the Personal Data Controller to immediately rectify your personal data.
You also have the right to request the Personal Data Controller to complete your personal data.
If you want to request the rectification or completion of your personal data, please submit your request via email: data.protection@clicktrans.com.
If you have registered on the Mobile Application, you can rectify and complete your personal data by logging in to the Mobile Application.
THE RIGHT TO ERASURE OF PERSONAL DATA, SO-CALLED "RIGHT TO BE FORGOTTEN" (ARTICLE 17 OF THE GDPR)
You have the right to request the Personal Data Controller to erase your personal data when:
- your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- you have withdrawn your specific consent to the extent to which personal data were processed based on your consent;
- your personal data have been unlawfully processed;
- you have objected to the processing of your personal data for the purpose of direct marketing, including profiling, to the extent to which the processing of personal data is related to direct marketing;
- you have objected to the processing of your personal data in connection with the processing necessary to perform the task carried out in the public interest or processing necessary for purposes arising from legitimate interests pursued by the Personal Data Controller or a third party.
Despite submitting a request to erase personal data, the Personal Data Controller may process your data further for the establishment, exercise or defence of legal claims, about which you will be informed.
If you want to request erasure of your personal data, please submit your request via email: data.protection@clicktrans.com.
THE RIGHT TO SUBMIT A REQUEST TO RESTRICT THE PROCESSING OF PERSONAL DATA (ARTICLE 18 OF THE GDPR)
You have the right to request restriction of your personal data processing when:
- you contest the accuracy of your personal data – the Personal Data Controller will restrict the processing of your personal data for a period allowing to verify data accuracy;
- the processing of your personal data is unlawful, but you oppose their erasure and request the restriction of their use instead;
- your personal data are no longer needed for the purposes of the processing, but they are required for the establishment, exercise or defence of your legal claims;
- you have objected to the processing of your personal data – pending the verification whether the legitimate grounds of the Personal Data Controller override your grounds mentioned in your objection.
If you want to request restriction of your personal data processing, please submit your request via email: data.protection@clicktrans.com.
THE RIGHT TO OBJECT TO PERSONAL DATA PROCESSING (ARTICLE 21 OF THE GDPR)
You have the right to object at any time to the processing of your personal data, including profiling, in connection with:
the processing necessary to perform the task carried out in the public interest or processing necessary for purposes arising from legitimate interests pursued by the Personal Data Controller or a third party;
processing for direct marketing purposes.
If you want to object to the processing of your personal data, please submit your objection via email: data.protection@clicktrans.com.
THE RIGHT TO REQUEST THE PERSONAL DATA PORTABILITY (ARTICLE 20 OF THE GDPR)
You have the right to receive from the Personal Data Controller your personal data in a structured, commonly used and machine-readable format and to transmit them to another personal data controller.
You may also request the Personal Data Controller to transmit your personal data directly to another controller (if it is technically possible).
If you want to request the personal data portability, please submit your request via email: data.protection@clicktrans.com.
THE RIGHT TO WITHDRAW CONSENT
You may withdraw your consent to the processing of your personal data at any time.
Withdrawal of consent to the processing of personal data does not affect to the legality of processing based on your consent before its withdrawal.
If you want to withdraw your consent to the processing of your personal data, please submit your request via email: data.protection@clicktrans.com or use appropriate functionalities in the Account.
COMPLAINT TO THE SUPERVISORY AUTHORITY
If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the supervisory authority, in particular in the Member State of your habitual residence, your place of work or place of the alleged infringement.
In Poland, the President of the Personal Data Protection Authority is the supervisory authority within the meaning of the GDPR.
COOKIES AND LOCAL STORAGE / SESSION STORAGE POLICY IN CLICKTRANS MOBILE APPLICATION
Cookie files may be used in Clicktrans Mobile Application (hereinafter: “Cookies”). The Application may also use Local Storage and Session Storage technologies.
The rules of using Cookies as well as Local Storage and Session Storage technologies are regulated in this document.
COOKIES
GENERAL INFORMATION ABOUT COOKIES
While browsing the pages in the Application, Cookies are used, i.e. small text files stored in your terminal device in connection with the use of the Mobile Application. Their use is aimed to ensure correct operation of the Application.
These files allow to identify the software that you use and tailor the Mobile Application to meet your individual needs.
Cookies usually contain the name of the domain from which they originate, their storage time on the device and the assigned value.
SECURITY
The cookies we use are safe for your devices. In particular, it is not possible for viruses or other unwanted or malicious software to get into your devices through cookies.
The Cookies mechanism we use does not allow the collection of any personal data or any confidential information from your device.
Cookies are stored on your device and remain there until you delete them.
OBJECTIVES
We also use third-party cookies for the following purposes:
- to compile statistics – that help to understand how the Users use the Mobile Application, which allows to improve its structure and content through analytical tools of Google Analytics – by Google Ireland Ltd. based in Ireland. Google’s Privacy policy is available here:
- http://www.google.com/intl/pl/policies/privacy/,
- http://www.google.com/intl/pl/policies/privacy/partners/;
- to monitor User’s behaviour with SMARTLOOK tool – provided by Smartupp.com s.r.o. based in Czechia. Smartsupp’s Privacy policy is available here:
- https://help.smartlook.com/en/articles/3244452-privacy;
- to send push notification to the Users, who turned on those notification form using OneSignal tool – provided by OneSignal Inc. based in USA. OneSignal’s Privacy Policy is available here:
- https://onesignal.com/privacy_policy.
To learn the rules of using Cookies, we recommend reading the privacy policies of the aforementioned companies.
Cookies may be used by advertising networks, in particular by Google network, to display advertisements tailored to your preferences. For this purpose, information about your web trends or time of using the web page can be saved.
To view and edit information about your preferences collected by the Google’s advertising network, you can use the tool available at
https://www.google.com/ads/preferences/.
LOCAL STORAGE / SESSION STORAGE
GENERAL INFORMATION ABOUT LOCAL STORAGE / SESSION STORAGE
During the use of the Services and the functionality of the Mobile Application, the Application may use Local Storage and Session Storage technologies to save on Your Device files created by You, facilitating and accelerating the correct operation of the Application. The files stored in Local Storage primarily allow: identification of the software used on your Device, individualization of the Application system to the needs of the Services offered in our Application, maintenance of the login session as well as keeping statistics of the use of the Application in order to further develop the Application.
SECURITY
Local Storage and /or Session Storage technologies used in our Application are safe for devices. In particular, it is not possible to get viruses or other unwanted software or malware onto them.
OBJECTIVES
We use Local Storage and/or Session Storage in particular to adapt our Application, including the content displayed (including advertising) to your Device, preferences as well as needs. For this purpose, information about the way you navigate in the network, in the Application or when using the Application may be stored.
DELETION OF SAVED COOKIES AND FILES AT LOCAL STORAGE AND/OR SESSION STORAGE
Cookies saved and used by us as well as files saved in Local Storage and/or Session Storage are deleted when you remove (uninstall) the Application, performed in accordance with the messages in the Application and the preferences of the Mobile Device you use.