Changing your tax number
The option to change your tax number is available to every verified transport provider.
- No negative balance – before you start editing, you must settle any outstanding payments on your account.
- Completed commission refund processes – there cannot be any open refund processes ongoing on your account.
- Correcting an error in the existing tax number.
- Changing the tax number (resulting, for example, from a change in business activity).
If your goal is an actual change in business activity, a special informational message will appear on the screen. It will explain exactly what will happen after confirming the form and what steps you need to take. To proceed, you must tick two mandatory checkboxes. These are designed to ensure that you know and fully understand the key consequences of this operation.
What happens after confirming the change?
Selecting the option associated with a change in business activity triggers the following procedures:
- Account blocking and withdrawal of offers: Your account will be temporarily blocked, and all your active offers will be withdrawn from the service.
- Re-verification: You must go through the verification process again.
- Settlement of overpayment: If there was an overpayment on your account before the change, it must be cleared to zero. Our team will contact you to request your correct bank account number.
- Inability to submit commission refund requests: For all transactions that took place before the tax number change and before the account re-verification, you lose the ability to submit new commission refund requests.
When will the account be reactivated?
Your account will not be activated until you successfully pass the re-verification and your balance is completely cleared to zero. Once you meet all these criteria, the timing of the unblocking depends on your activity in the current month:
- Immediately: The account will start up right away if you have had no transactions and no featured shipment listing in the current calendar month.
- From the new month: If there has been even a single transaction on the account in the current month or you had a featured shipment listing, the account will remain blocked until the end of the calendar month and will only start up on the first day of the next month.